Managing a Successful Global Sourced IT Project
There are some major differences when it comes to managing a global sourced IT project versus an onshore project. Managers must be aware of the unique challenges presented by sending work to a global sourcing provider. By taking preemptive measures, a manager can ensure the success of the project.
One of the most important steps to take when managing an IT project is to create a plan. Even if a project is simple or fairly small, the outsourcing company and the vendor can greatly benefit when all of the project details and deadlines are outlined. The plan should include specific processes for completing the project and the expectations. A plan is only good if those involved are aware of it and understand the requirements. Therefore, after the plan is completed, all of the employees that are involved in the project development should receive a copy. When a project is to be developed through global sourcing, then the plan should also be sent to the vendor’s project manager and employees.
Most IT projects need to be completed in a specified timeframe. When a project is delayed, the outsourcing company stands to lose valuable time and money. Before a project begins, deadlines and goals should be set and communicated to the global sourcing provider. Tasks should be broken down into steps with assigned dates. By setting deadlines and creating goals, the vendor becomes accountable and the outsourcing company can see the results more quickly. The outsourcing company will then be able to address any problems that may arise.
Communication is crucial to the success of any IT project. When utilizing global sourcing, poor communication can lead to a project’s failure. Managers should set regular review meetings with the vendor to track the progress of the project. Regular communication will help reiterate the outsourcing company’s expectations and will answer any questions regarding the project.
A common mistake made by IT managers is their lack of involvement with an outsourced project. Many managers feel that since the project was sent to an outside vendor, they do not have to be as actively involved as they would be if the project was completed in house. This thought process can be damaging to the project. An IT manager must stay involved in overseeing a project, even when it is sent to a global sourcing provider.
An IT manager must also understand the unique set of challenges that are associated with projects sent to global sourcing providers. The difference in time zones, cultural barriers, geographical distance and security issues can all harm an IT project. If an IT manager is aware and addresses these potential risks, the chance of a successful project significantly increases.
A&E Consulting can show you how to successfully manage an IT project sent to a global sourcing provider. We will help you choose the right vendor and will oversee your first project.
Tags: global sourced project, global sourcing provider, IT manager, IT project, managing IT project